China 2010 Fall Conference
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Interpersonal Communication

1. Conversing with Ease
Objectives 　
• Identify techniques to use in conversing with strangers
• Recognize different levels of conversation. Initiate a conversation with a stranger
• Initiate a conversation with a stranger
• Use open-ended questions to solicit information for further conversation 　
Time: 10-14 minutes


2. The Successful Negotiator 　
Objectives 　
• Employ win/win negotiating strategies to achieve your goals.
• Enjoy the benefits of win/win negotiating.
• To apply vocal techniques that will aid in the effectiveness of the reading 　
Time: 10-14 minutes


3. Diffusing Verbal Criticism
Objectives 　
• Respond non-defensively to verbal criticism.
• Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution
Time: 10-14 minutes


4. The Coach
Objectives 　
• Determine reasons for someone's substandard performance
• Coach the person to improved performance
Time: 10-14 minutes


5. Asserting Yourself Effectively 　
Objectives 　
• Enjoy the mental and physical benefits of being assertive
• Employ the four-step method for addressing a problem and asking for help
• Overcome resistance to your requests 　
Time: 10-14 minutes
 
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